Heirloom Terms of Service

1. Eligibility

The Service is available only to users who are 18 years or older and who are (a) licensed financial advisors or their staff, or (b) clients of such advisors using the Service for estate planning or administration. You may only use the Service if permitted by applicable law.

2. Use of the Service

2.1 Beta Access

You acknowledge that the Service is currently in closed beta. Features may change, break, or be discontinued without notice. We welcome feedback, which you may provide voluntarily. You grant us a royalty-free license to use any feedback to improve the Service.

2.2 Limited License

Subject to these Terms, Heirloom grants you a non-transferable, non-exclusive, revocable license to access and use the Service for its intended purposes. You may not:

• • Reverse engineer, decompile, or tamper with the Service;
• • Use the Service to violate any law or third-party rights;
• • Attempt to access restricted areas or data not intended for you.

3. User Accounts and Security

You must maintain the security of your account credentials and are responsible for all activities under your account. Notify us immediately if you suspect unauthorized access.

4. Data Privacy and Security

We collect and process personal and estate-related data as described in our Privacy Policy. You agree that:

• • You have lawful rights to provide any data you input into the Service.
• • You will not upload sensitive personal information unless it is necessary for using the Service.
• • Heirloom uses secure, encrypted systems and will pursue compliance (e.g., SOC 2 Type II).

5. No Legal or Financial Advice

Heirloom is not a law firm, and the Service does not constitute legal, tax, or financial advice. Information provided through the Service (including AI-generated guidance) is for general informational purposes only and is not a substitute for consulting a licensed professional.

6. AI Disclosures

Some features of the Service may use artificial intelligence and large language models (LLMs). AI-generated content will be labeled and include source links when possible. AI responses may contain inaccuracies. Use them at your own discretion.

7. Beta Warranty Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" DURING BETA. HEIRLOOM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT THE SERVICE WILL BE ERROR-FREE OR UNINTERRUPTED.

8. Limitation of Liability

To the fullest extent permitted by law:

• • Heirloom shall not be liable for any indirect, incidental, or consequential damages.
• • Our total liability shall not exceed the amount paid by you (if any) in the prior 12 months.

9. Intellectual Property

All rights in the Service and its content (except for user-submitted data) belong to Heirloom or its licensors. You may not copy, modify, or distribute any part of the Service without written permission.

10. Termination

We may suspend or terminate your access to the Service at any time, with or without notice, for any reason including misuse, unauthorized use, or breach of these Terms.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware. Any disputes shall be resolved through binding arbitration in Travis County, Texas, under the rules of the American Arbitration Association.

12. Changes to These Terms

We may update these Terms at any time. If changes are material, we will notify you (e.g., via email or in-product notice). Continued use of the Service after changes constitutes acceptance.

13. Contact

Questions? Please contact us at: